Getting Things Done in Tricky Places: When Reporting Undermines Performance for Aid Agencies

Aid agencies often use top-down controls and performance targets to orient the work of their hard-to-monitor field staff. Drawing on my forthcoming book, Navigation by Judgment, I argue that these attempts at control often undermine the actual achievement of results, with control more costly as state fragility rises and tasks become more difficult to manage by measurement.

• IPC
• Dan Honig
• IDEV
• Johns Hopkins
• Ford Security Seminar